Email and SMS Automation for Agencies
Coordinate email and SMS around customer intent, consent, timing and operational state.
Give each channel a job
Use email for richer context and SMS for concise, time-sensitive communication where appropriate.
Respect consent and registration
The platform does not replace legal and carrier requirements.
Use state-aware messaging
A booking, reply or opt-out should change what comes next.
Avoid channel pileups
Do not send email and SMS simultaneously just because both are available.
Review client-level usage costs
Agency margins can be affected by message volume and usage-based pricing.
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