Independent guide

How to Automate Review Requests

Create a repeatable review-request system triggered by a real customer milestone.

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Choose the right trigger

Completed service, delivery or another genuine customer milestone is stronger than an arbitrary timer.

Ask clearly

Use neutral language that makes it easy for customers to understand what you are requesting.

Avoid review gating

Do not manipulate who is allowed to leave a public review in ways that violate platform rules.

Use reminders sparingly

A reminder can help, but repeated requests can damage the customer experience.

Stop when appropriate

Do not keep sending after a review, opt-out, complaint or other state that makes the request inappropriate.

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